1. Reservations Wood Ranch will take reservations for large parties as accommodations permit. Excluded are Fridays, Saturdays, and Sundays between 5:00 and 9:00pm, and all major holidays. On these nights, guests are seated in the order of arrival as tables become available. Please call the restaurant you'd like to visit to check on availability. For special events, please call the restaurant you would like to visit and ask to speak to a manager.

2. Large Parties/Events In addition to our off-premise catering services, we often entertain large parties and events in-house. Please call the restaurant directly and ask to speak with a manager.

3. Birthday Celebrations We love helping our guests celebrate their birthdays! Please notify your server if anyone in your party is celebrating a birthday. At the end of your meal, we will present the birthday guest with a complimentary Signature Hot Fudge Sundae topped with a lit candle.

4. Days Closed Out of respect for our employees, we are closed Thanksgiving and Christmas.

5. Kids' Menu: We love kids! Our extensive and entertaining Kids' Menu was selected as “one of America's top 10 by Restaurant Hospitality magazine.”

6. Take-Out/Online Ordering Our entire menu is available to go! Additionally, we have created convenient “Family Value Packages” and also offer our barbecued items and side dishes “by the piece.” Click here to view our “Take-Out” menu. You can place your take-out order online by clicking on that title on the home page.

7. What is Tailgate Service? Tailgate service is a convenient way to pick up your "To Go" order at most Wood Ranch locations. Simply call ahead with your order. When you arrive for pick up, park in a designated Tailgate Parking Space. Then, call the location's Tailgate Service phone number and a server will bring your food directly to your vehicle. Easy! No lines, no waiting!

8. Catering Services We cater fun parties! We'd love the opportunity to cater your next special event, large or small. We promise that your event will be well-planned and organized from start to finish and that we will delight you with delicious, plentiful food and friendly, attentive service. Please call 800.589.RIBS or 818.889.9544 ext. 1 to speak with one of our catering coordinators or click here for additional information.

9. Gift Card Balance To find out your available gift card balance, please check it online by clicking on the “Gift Card Balance” prompt on the Gift Cards page.

10. Nutritional Information If you would like information about a specific menu item, please email us and we’ll try to get that information to you as soon as possible and usually within 24 hours. Some of our guests have asked whether Wood Ranch is required by law to publish nutritional information. Currently, Wood Ranch is not required by law to post such information. Please limit your request to three items at the most. If you would like information, please email us.

11. Avoiding Gluten at Wood Ranch While there are items on our menu to which we do not add ingredients that contain gluten, many menu items do contain gluten. Gluten is also found on our grills. As a result, it is impossible for us to guarantee that there will not be any transfer of the gluten to recipes and food that are otherwise free of gluten.

All our BBQ sauces and salad dressings are now gluten-free!

Your health is always among our primary concerns. While we can let you know about items to which we do not add any gluten, only you really know what is safe to eat. Below are some tips on how you can avoid added gluten while at Wood Ranch.

HOW TO AVOID GLUTEN AT WOOD RANCH

• The following salads contain no added gluten when ordered without croutons: Natalie's, House, Caesar. Additionally, the BBQ Chopped Salad, when ordered without the tortilla strips, is free of gluten. The Tri Tip and the Grilled Vegetable salads are gluten-free.
• Order our fish simply hardwood-grilled. Do not order marinated or blackened as the fish marinade and blackening spice do contain gluten.
• Our steaks are seasoned with gluten-free granulated garlic.
• The Balsamic Grilled Shrimp are gluten-free.
• Our steamed broccoli, steamed green beans, black beans, asparagus, grilled corn, white rice & plain baked potato also have no added gluten. The Original Peanut Coleslaw is gluten-free.
• All our BBQ items – tri tip, chicken, beef ribs, baby back ribs, short ribs, pulled pork – are gluten-free, but many of these items are finished with our BBQ sauce on the grill, where transference of gluten could occur. The prime rib is gluten-free.
• For dessert, we can offer our Flourless Chocolate Cake, vanilla ice cream and hot fudge as gluten-free options.

12. Special Dietary Needs When placing your order, please inform your server of your special dietary needs. We will do our best to accommodate you.

13. Careers Management applicants may submit their resumés to bgettys@woodranch.com.

14. Recipes We do not share our recipes, but thank you for asking!

15. Donation & Discount Requests Thank you for thinking of Wood Ranch for your charitable event. Please understand that Wood Ranch receives an enormous number of requests and, while we try to support as many events and organizations as possible, we simply are unable to accommodate all the requests. Generally, we choose to support requests that benefit the local communities served by our restaurants and that do not involve food donations.

1. Your event must be for charity and you must, ON THE LETTERHEAD OF THE REQUESTING ORGANIZATION, provide a nonprofit tax ID number for Wood Ranch to consider your request.
2. Your request has a better chance of being considered if we receive it at least 30 days prior to your event. If there is a deadline for being included in any publication or promotional materials, please inform us of that. We will consider that date as the deadline for the donation. (Yes, then the clock starts 30 days prior to the deadline for being included in any publication or promotional material.)
3. Include the date, time and location of the event and let us know which Wood Ranch restaurant is closest to your organization or the event. Please mail your request on the letterhead of the organization making the request to Donation Request, Wood Ranch BBQ & Grill, 28632 Roadside Drive, Suite 100, Agoura Hills, CA 91301 or fax it to 818.889.1345.
4. Please do not request cash donations. Wood Ranch does not make cash donations.
5. FOOD DONATIONS & DISCOUNTS: Except in rare cases, Wood Ranch BBQ & Grill DOES NOT MAKE DONATIONS OF FOOD OR DISCOUNT THE PRICE OF FOOD in the restaurants or on take-out and catering orders.
6. Wood Ranch will NOT contact you regarding your donation request and whether it has been approved. If your request is approved, you will receive the donation at the address on your request usually the week prior to the event.
7. Wood Ranch BBQ & Grill does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age, physical or mental disability (an impairment that limits a major life activity), medical condition (cancer-related), genetic characteristic, or any other consideration made unlawful by applicable laws. To the degree possible, Wood Ranch tries to assure that recipients of donations respect the same non-discriminatory tenets. Wood Ranch will not make donations to organizations that discriminate on the basis of any of the criteria listed above.

16. Planned Openings For a list of upcoming new Wood Ranch openings, please return soon to see our Future Locations page.

17. Real Estate Inquiries For all real estate inquiries, please contact James Ashton at 805.371.8484 ext. 100.

18. Franchise & Investment Information Currently, we do not offer franchise opportunities. Wood Ranch owns and manages all of our locations.

19. Special MenusWood Ranch serves Certified Angus Beef Prime Rib on weekends until we run out. Additionally, Wood Ranch serves a unique Certified Angus Beef Giant Short Rib, generally on Thursdays, also until we run out. Some of our restaurants serve these items on multiple days of the week and it’s best to check with the location you want to visit. Wood Ranch occasionally offers a Test Kitchen Menu of items we think might work on our menu, but want to try out first. You’ll know if we are serving this menu if your server offers it during your visit. Wood Ranch also offers “Wine With Us Tuesdays,” during which wine by the glass or by the bottle is half-price all day Tuesday (not available on holidays; other restrictions apply). Finally, Wood Ranch restaurants offer Happy Hour specials at the bar. Please check with your local Wood Ranch restaurant for the details. As always, prices may vary by location and items are offered subject to availability.

20. Personal Information Personal Information collected through our website is used only by Wood Ranch. No information will be shared with or sold to another party for any purpose.

21. How to Handle Leftovers We realize you sometimes take home leftovers. In an effort to have you enjoy the food once it has left the restaurant, we recommend following these procedures.

• Please refrigerate all leftovers immediately at no more than 41 degrees Fahrenheit and throw away any leftovers that have not been refrigerated for longer than 2 hours.
• Properly cover food items during storage to protect as much as possible from contamination.
• Leftovers are generally good for about 3 to 4 days if maintained properly.
• Leftovers should be re-heated to an internal temperature of 165°F.
• Do not re-heat more than once.

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