1. Reservations:  Wood Ranch will take reservations for parties of eight (8) or more guests as accommodations permit. Excluded are Fridays, Saturdays, and Sundays between 5:00 and 9:00pm, and all major holidays. On these nights, guests are seated in the order of arrival as tables become available. For special events, please call the restaurant you would like to visit and ask to speak to a manager.


2. Large Parties/Events:  In addition to our off-premise catering services, we often entertain large parties and events in-house.  Please call the restaurant directly and ask to speak with a manager.


3. Birthday Celebrations:  We love helping our guests celebrate their birthdays!  Please notify your server if anyone in your party is celebrating a birthday. At the end of your meal, we will present the birthday guest with a complimentary Signature Hot Fudge Sundae topped with a lit candle.


4. Special Dietary Needs:  When placing your order, please inform your server of your special dietary needs.  We will do our best to accommodate you.


5. Children’s Menu:  We love kids!  Our extensive and entertaining Children’s Menu was selected as “one of America’s top 10 by Restaurant Hospitality magazine.”


6. To Go:  Our entire menu is available to go!  Additionally, we have created convenient “Family Value Packages” and also offer our barbecued items and side dishes “by the piece.”  Click here to view our “TO GO” menu.


7. Catering Services:  We cater fun parties!  We’d love the opportunity to cater your next special event, large or small.  We promise that your event will be well-planned and organized from start to finish and that we will delight you with delicious and plentiful food.  Please call 800.589.RIBS or 818.889.9544 ext. 15 to speak with one of our catering coordinators or click here for additional informaion.


8. Nutritional Information:  Currently, we do not provide nutritional information for our menu items.  We take great pride in using only the freshest, highest quality ingredients available.


9. Recipes:  We do not share our recipes, but thank you for asking!


10. Days Closed:  Out of respect for our employees, we are closed Thanksgiving and Christmas.


11. Employment Opportunities:  Management applicants may submit their resumés to Chantal DeMattia, our Director of Human Resources, at cdemattia@woodranch.com.


12. Donation Requests:  Thank you for thinking of Wood Ranch for your charitable event. Please understand that Wood Ranch receives an enormous number of requests and, while we try to support as many events and organizations as possible, we simply are unable to accommodate all the requests. Generally, we choose to support requests that benefit the local communities served by our restaurants and that do not involve donations of food. When we receive your request, we’ll make every effort to consider it and accommodate it on a timely basis, usually within seven business days. We will try to let you know the final determination by phone or email.

Guidelines: Because we get so many requests, we have set up
some clear guidelines by which your request needs to be submitted and considered.

1. Your event must be for charity and you must, ON THE
LETTERHEAD OF THE REQUESTING ORGANIZATION, provide
a nonprofit tax ID number for Wood Ranch to consider your
request.

2. Your request has a better chance of being considered if we
receive it at least 30 days prior to your event.

3. Include the date, time and location of the event and let us
know which Wood Ranch restaurant is closest to your
organization or the event. Please mail your request on the
letterhead of the organization making the request to
Donation Request, Wood Ranch BBQ & Grill, 28632 Roadside
Drive, Suite 100, Agoura Hills, CA 91301 or fax it to
818.889.1345.

4. Please do not request cash donations. Wood Ranch does not make cash donations.

5. FOOD DONATIONS & DISCOUNTS: Except in rare cases,
Wood Ranch BBQ & Grill DOES NOT MAKE DONATIONS OF
FOOD OR DISCOUNT THE PRICE OF FOOD in the restaurants
or on take-out and catering orders.

6. In the rare case involving donations of food, the receiver of
the food must explain in detail how the food will be presented,
served and maintained at the proper and safe temperatures
throughout the event. Further, Wood Ranch must be
prominently advertised as the contributor of the food item(s).
Please explain how this will be done in your case.

7. Wood Ranch BBQ & Grill does not discriminate on the basis
of race, color, religion, sex, sexual orientation, gender identity
or expression, pregnancy, marital status, national origin,
citizenship, veteran status, ancestry, age, physical or mental
disability (an impairment that limits a major life activity),
medical condition (cancer-related), genetic characteristic, or
any other consideration made unlawful by applicable laws.
To the degree possible, Wood Ranch tries to assure that
recipients of donations respect the same non-discriminatory
tenets. Wood Ranch will not make donations to organizations
that discriminate on the basis of any of the criteria listed above.


13. Planned Openings:  For a list of upcoming new Wood Ranch openings, please return soon to see our Future Locations page.


14. Real Estate Inquiries:  For all real estate inquiries, please contact James Ashton at 805.371.8484 ext. 100.


15. Franchise & Investment Information:  Currently, we do not offer franchise opportunities.  Wood Ranch owns and manages all of our locations.


16. Gift Card Balance:  To find out your available gift card balance, please contact our Guest Relations Team at 818.889-9544 x10.

17. What is Tailgate Service?:  Tailgate service is a convenient way to pick up your "To Go" order at most Wood Ranch locations. Simply call ahead with your order. When you arrive for pick up, park in a designated Tailgate Parking Space. Then, call the location's Tailgate Service phone number and a server will bring your food directly to your vehicle. Easy! No lines, no waiting!


18. Gluten at Wood Ranch BBQ & Grill: 
Wood Ranch does not serve a gluten-free menu.

While there are items on our menu to which we do not add ingredients that contain gluten, our BBQ sauce and other menu items do contain gluten. Gluten is also found on our grills. As a result, it is impossible for us to guarantee that there will not be any transfer of the gluten to recipes and food that are otherwise free of gluten.

Your health is always among our primary concerns. While we can let you know about items to which we do not add any gluten, only you really know what is safe to eat. Below are some tips on how you can avoid added gluten while at Wood Ranch.

TIPS ON HOW TO AVOID GLUTEN AT WOOD RANCH

• Salads WITHOUT DRESSING OR CROUTONS that contain no added gluten: Greek, Natalie’s, Cobb, Tri Tip, House, Caesar.
• Sandwiches containing no added gluten if ordered without bread (wrapped in lettuce leaves upon request): Classic Burger, Buckeye burger WITHOUT BBQ sauce, Santa Fe Chicken WITHOUT BBQ sauce.
• Our plain grilled fish (salmon, trout, tuna and swordfish) has no added gluten.
• Do not order the fish “marinated” as the fish marinade does contain gluten.
• Steamed broccoli, black beans, grilled asparagus & plain baked potatoes also have no added gluten.
• Our steaks are seasoned with gluten-free granulated garlic.
• Our BBQ chicken is “slow-roasted” without BBQ sauce and only finished with our BBQ sauce on the grill.
• We always prepare a limited number of babyback ribs without any BBQ sauce.
• WR does not currently carry a gluten-free BBQ sauce. Some of our guests bring their own gluten-free sauce with them to use at the table on our ribs or chicken. That is perfectly acceptable.
• For dessert, our fresh fruit has no added gluten.

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