Have a Question?
Our most frequently asked catering & events questions are below. If, after reviewing the information, you still have questions about our menu or services, please contact our friendly catering team at 800.589.RIBS, or click here for our catering & events contact form.
What is the minimum order?
Our minimum order delivery is $200 for food ordered from our catering & events menu. Our minimum for full-service events is 30 guests.
When should I place my order?
We take orders on a first-come, first-served basis. We recommend at least one week’s notice for deliveries and two or more weeks for a full-service. During summer months and December we book up quickly, so we recommend as much notice as possible.
How do I place an order?
We take all our orders over the phone. We can be reached at (805) 719-9000 ext. 1 or (800) 589-RIBS. You can submit a message on our website to get an order started and have one of our catering & events coordinators contact you. Please note we may take up to 72 hours to contact you.
Does Wood Ranch include paper goods?
Yes, when ordering a complete meal off of the catering & events menu, paper and plastic goods are complimentary.
Can you deliver items from the take out menu?
No, we can deliver only items from the catering & events menu. Unfortunately, this also excludes the take-out value packages. Those orders must be picked up and should be placed directly with your local Wood Ranch.
For a full-service event, what do I need to provide?
You’ll need supply at least two six-foot tables plus adequate space. If you purchase Full-Service, we can provide buffet tables ($20 each) as needed. We provide linens for the buffet tables. As we don’t provide rentals, you’ll need to provide tables and chairs for your guests.
How long do I have until my final count is needed?
If you place your order more than a week before your event, we’ll contact you five business days prior to your event to confirm the order and guest count. While you may not decrease your guest count afterward, you may increase it up to two business days before your event.
Is there any gratuity added?
While our team appreciates and humbly accepts all gratuities, we do not include gratuities for pick-ups or deliveries. We do include a 15% gratuity (before sales tax) on Full-Service events.
How many servers do I need?
We recommend having one server per 40-50 people. You may request more if desired.
How long do I have my server for?
Our server(s) are generally there for at least four to five hours. However, we go with the flow of your party, so it depends on your party. The server will need a minimum of one hour and 15 minutes to set up, and the grill-on-site service needs a minimum of two hours to set up.
How long can I leave the buffet line open for?
For delivery, we recommend serving the food immediately. This ensures it will be served at the correct temperature, fresh, and safe. For Full-Service events, we keep buffet lines open for up to two hours. Afterward, our staff will pack up and leave any remaining food.
Where are your locations, and which one is catering my event?
We have 16 Wood Ranch restaurants and one WR Kitchen & Bar by Wood Ranch, all in Southern California. Generally, we’ll assign the catering to the restaurant closest to your event.
Do you provide China on full-service caterings?
We do not provide China, however, you are more than welcome to supply your own. We do charge an additional $50 scrape-and-stack fee.
Do you bring additional BBQ sauce?
Yes, of course. We go easy on the BBQ sauce when we cook the meats, and always pack plenty of BBQ sauce on the side.
For my guest count, how much will it cost to get catering?
Unless you have 30 or more guests and are ordering one of our catering & events packages, our prices are not set per person. So, the cost will vary depending on what items you order.
How does the food travel and stay warm?
We transport our food in insulated bags and boxes to ensure it remains at the proper temperatures at the time it’s served.
How does the food arrive?
Our food arrives in aluminum pans, black plastic platters or black plastic bowls. Our aluminum pans fit most standard chafing dishes.
Do you require a deposit?
No, we do NOT require a deposit. A signed contract will secure your date.
Do your servers pass appetizers?
No, our servers do not pass any food. For appetizers, we’ll set up a table and for guests to serve themselves.
Can I combine packages?
No, you cannot packages. You can order additional items a la carte from the catering & events menu in addition to the package.
Do you provide beverages?
Yes. For deliveries, you may order assorted soft drinks and bottled water. For Full-Service events, you can also order fresh lemonade, iced tea and coffee.
What is your cancellation policy?
Cancellations should be made at least three business days prior to the event date. Cancellations made less than three days prior to the event are subject to a 20% cancellation fee.
What do I do if I have a catering or event emergency over the weekend?
The catering & events office is open Monday – Friday from 9 am to 5 pm. If you have a catering or event emergency outside of our office hours please contact your local Wood Ranch directly.